Replacement & Refund Policy
At Sanosanbaby.in, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help.
- Raise a replacement request within 2 days from the date of delivery through email firstname.lastname@example.org or fill the Form here.
- In case of damaged/missing product, raise a replacement request alongwith photographs of damaged product within 2 day from the date of delivery.
- Sanosanbaby.in will take maximum 3 working days to review your replacement request.
- Sanosanbaby.in will verify it against the claim and initiate the replacement accordingly. Please note that replacement is subject to inspection by Sanosanbaby.in team and depends upon the stock availability.
- Replacement procedure will be completed within Three weeks from the date of such request.
In Below Scenario’s Replacement is not Possible:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 2 days of order delivery
- Free product provided by brand
- Applicable refund against the Entire Order/Product/Shipment Service amount will be provided in your respective refund account, with the exception of Coupon Offer.
- Upon successful cancellation of order, applied Coupon Code will be auto released for re-use, provided it is valid and satisfies the code related Terms & Conditions.
- A fixed shipping charge of Rs.50/- is applicable on all orders below Rs. 599/- (after value reduced post application of coupons or any other offer and excluding shipping charges) at all locations.
- In cases, where a User is initiating cancellation request for order whose value is equal to or below Rs.599/- (after value reduced post application of coupons or any other offer and excluding shipping charges), shipping charges of Rs.50/- would be deducted from the applicable refund amount.
- Once cancellation/replacement request is accepted, the exchange/refund process will be completed within Three weeks.
In case of any disputes, Glowderma Lab Pvt. Ltd. reserves the right to take the final decision.