Terms of Use

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 (“IT ACT”) AND RULES ISSUED THEREUNDER, AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE IT ACT AND IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF APPLICABLE LAWS, INCLUDING THE CONSUMER PROTECTION (E-COMMERCE) RULES 2020, THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS AND CONDITIONS FOR ACCESS OR USAGE OF THE WEBSITE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

Please read these Terms of Use carefully. By continuing to access and use the website “sanosanbaby.in”, you confirm that you accept our terms and conditions (Terms of Use) along with the Privacy Policy, Shipping and Delivery Policy, Replacement and Refund Policy, Payment and Cancellation Policy as modified and amended from time to time. You hereby represent and warrant that you have fully read and understood the Terms of Use without any impairment in judgment resulting from (but not limited to) mental illness, mental handicap, intoxication, medication, or any other health or other problem that could impair judgment. If you do not agree to the terms of use, do not access or use “sanosanbaby.in”.

    1.    GENERAL TERMS OF USE
    o    The website sanosanbaby.in (hereinafter referred to as “Website”) is owned by Glowderma Lab Pvt. Ltd. (Glowderma) having its office at 3rd floor, Iconic Tower, Urmi Estate, Ganpatrao Kadam Marg, Lower Parel (West), Mumbai - 400013. You may be accessing this Website from a computer or mobile phone device (through an iOS or Android application, for example) and these Terms of Use govern your use of our Website and your conduct, regardless of the means of access.
    o    For the purpose of these Terms of Use, along with any amendments to the same, wherever the context so requires “you”, “your”, “yourself” or “user” shall mean any natural or legal person who has agreed to become a user of the Website by visiting the Website [irrespective of whether You are a Registered User or a Non-Registered User].
    o    "Registered Users" are users who have registered themselves by creating an account on the Website by providing us with certain information and who can log in to the Website by providing their username and password.
    o    "Non-Registered Users" are users who are not registered users but access services on the Website.
    o    The term “sanosanbaby.in”, “Website”, “company”, “we”, “our” and “us” shall mean and refer to Glowderma.
    o    “Third Party” shall mean and refer to any application, website, company or individual apart from the User and Glowderma.
    o    These Terms of Use together with Privacy Policy and any disclaimers and policies which may be present on the Website are jointly referred to as “Agreement” and constitute the terms of Website and its Services. Where any part of the Agreement is modified in accordance with the terms of the Agreement, the Agreement shall be enforceable in its modified form.
    o    As required by law, you must be at least 18 years of age or older, have a sound mind and not debarred by any law to contract in order to access and use the Website and its Services. Any minor who wishes to use or access the Website is required to conduct such a transaction through their legal guardian or parents. If you represent a company, partnership firm or sole proprietorship, you shall be eligible to access and use the Website to conduct the transactions on its behalf only if you have been duly authorized by way of necessary corporate action, as may be prescribed statutorily and/or under the charter documents of such entity.
    o    The Website is only to be used for your personal non-commercial use and information. You will use the Website and the features provided on the Website only in relation to and in compliance with all applicable Indian laws. You will not use this Website, or any feature provided on the Website for any purposes not intended under this Agreement.
    o    You should limit the use of this Website to India only. We are not responsible if you avail any service from outside India.
    o    You will not deliberately use the Website in any way that is unlawful or harms Glowderma, its directors, employees, affiliates, distributors, service providers and/or any user and/or data or content on the Website.
    o    You will not use the Website for any illegal, immoral, offensive purpose or for any other purpose that may infringe or violate any applicable laws and regulations.
    o    You will not interfere, disrupt or hamper with the proper functioning of the Website.
    o    As a user, you may have access to business sensitive information. You shall not share such information with Glowderma’s direct competitors or use it for competitive purposes, except with Glowderma’s prior written consent.
    o    You will not share your log-in details with anyone. You are responsible for maintaining the confidentiality of your account access information and password. You shall be solely responsible for all usage of your account and password, whether or not authorized by you. You shall immediately notify Glowderma of any actual or suspected unauthorized use of your account or password. Glowderma will not be liable for your losses caused by any unauthorized use of your account. You shall be liable for the losses of Glowderma or others due to such unauthorized use.
    o    The Agreement supersedes all previous oral and written terms and conditions (if any) communicated to You.

    2.    COST AND CHARGES
    o    You understand that the Website provides services with respect to the sale of products. To buy those products costs will be incurred by you, if you decide to buy such products. Prices for our products are listed in Indian Rupee (INR). In that case, Glowderma or third-party service provider will provide billing services to you and you acknowledge that Glowderma or such third-party service provider will collect the payment for such product purchase and shipping charges.
    o    You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any purchase; and that (ii) the information you supply to us is true, correct and complete.
    o    We may employ the use of third-party services for the purpose of facilitating delivery of product, payment and the completion of purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
    o    We reserve the right to refuse or cancel your product purchase request at any time for reasons including but not limited to: product unavailability, errors in the description or price of the product, error in your purchase request, if fraud or an unauthorized or illegal transaction is suspected. Glowderma cannot confirm the price of the product until you make the order. If a product / service is listed at an incorrect price or with incorrect information due to any technical error, Glowderma shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. Your offer will not be deemed accepted and Glowderma will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order or cancel the order and notify you of such cancellation. 
    o    We reserve right to modify the cost/price of the products and services available on the Website without any prior intimation to you.

    3.    MODE OF PAYMENT
    Payments for the products available on the Website may be made in the following ways: 
    o    Credit Cards, Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery.
    Credit card, Debit Card, UPI, Wallets and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
    By providing payment information, you confirm that you are authorised to use the payment method.

    4.    COUPONS AND PROMOTIONS
    o    Coupons/promotional codes/ discounts may be offered periodically.

    o    Coupons/promotional codes/discounts is subject to specific terms and conditions, such as expiration dates, applicable products, and minimum purchase requirements.
    o    Coupons/promotional codes/discounts is applicable on MRP of the products.
    o    Coupons/promotional codes/discounts is applicable only on the Website www.sanosanbaby.in
    o    Only one coupon/promotional code/discount can be applied per order unless explicitly stated otherwise.
    o    Coupons/promotional codes/discounts is not transferable, refundable & can’t be resold or redeemed for cash
    o    Coupons/promotional codes/discounts cannot be combined with any other Coupon/Offer/promotional codes/discounts.
    o    Any misuse of coupons/promotional codes/discounts, such as unauthorized duplication or use beyond stated terms, may result in order cancellation and/or account suspension.

    5.    PROPRIETARY RIGHTS
    o    Glowderma respects the intellectual property rights of others, and We expect the same from You. The Website and its Content are protected by applicable intellectual property laws of India.
    o    Glowderma’s Rights to the Website and its Content:
        Glowderma reserves all intellectual property rights in all text, programs, products, images, videos, processes, technology, content and other materials in and to the Website. Any text, product images and processes used in connection with the Website, belongs exclusively to Glowderma or its licensors. Through your use of the Website, by no means are any rights impliedly or expressly granted by Glowderma to you in respect of such works.
        Glowderma and/or its licensors and/or their respective companies assert all proprietary rights in and to all names, trademarks, logo, design marks, slogans, service names, or service marks (hereinafter referred to as “Marks”) contained/ displayed on the Website. Notwithstanding the generality of the foregoing, the Website and its content are the trademark and copyright (or any other intellectual property right) of Glowderma and/or its licensors. All other Marks displayed/provided on the Website, trade dress and specific layouts of this webpage, including without limitation calls to action, text placement, images, technology, content, software and other materials, which appear on the Website, including its looks and feel are the property of Glowderma/ its licensors/ their respective companies. Any use of Glowderma’s, its licensor’s and/or its respective companies trademarks, copyright or patent, whether registered or unregistered, will constitute an infringement upon the trademark and copyright (or any other such intellectual property right) and may be actionable under the applicable laws. No license is granted in connection with the materials available on the Website. Access to this Website does not authorise anyone to use any Marks in any manner. 
        Except as stated otherwise in this Agreement all Website Content (including all intellectual property rights to such content) is owned exclusively by Glowderma, its licensors and/or the respective companies.
        Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring on you any license to intellectual property rights, whether by estoppel, implication, or otherwise.
        Unless expressly authorized by Glowderma in writing, you agree not to reproduce, modify, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the Website Content, in whole or in part, by any means. You must not remove or modify any copyright or trademark notice, or other notice of ownership.
    o    User-Generated Content: By submitting a review, comment, or any content ("User Content") on this website, you grant Glowderma and its affiliates a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, and transferable license to use, copy, reproduce, repost, modify, publish, distribute, display, and otherwise exploit the User Content in any manner it deems fit, including but not limited to promotional materials, marketing, advertisements, and on third-party platforms. You acknowledge that Glowderma and its affiliates are under no obligation to provide attribution, compensation, or seek further approval for such use. You also affirm that your submitted content does not infringe upon any third-party rights. Glowderma reserves the right to edit, remove, or refuse to publish any content at its sole discretion.

    6.    PERSONAL INFORMATION
    o    We may collect personal information from you when you use the Website and/or the features provided by the Website.
    o    Our Privacy Policy available on the Website sets out our policy with respect to the collection, storage, use, share, disclose, transfer and protection of any such personal information.

    7.    PROHIBITED ACTIVITIES
    You are prohibited from violating or attempting to violate the security of the Website, including, without limitation,
    o    Engaging in any activity that disrupts or interferes with the website’s functionality;
    o    accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
    o    attempting to probe, scan or test the vulnerability of a system or network or data or to breach security or authentication measures without proper authorization, violations of system or network security may result in civil or criminal liability;
    o    attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing";
    o    threatens the unity, integrity, defence, security or sovereignty of India, public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense.
    o    Using the Website for any fraudulent or illegal purpose.

    8.    DISCLAIMERS
    o    The Website is provided without any warranties or guarantees and is presented “As Is” condition. You must bear the risks associated with the use of the Website. We will not be responsible for any errors or omissions or for the results obtained from the use of any information or for any technical problems you may experience with the Website. This disclaimer does not apply to any product warranty as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement. To the fullest extent permitted under applicable law, we shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this User Agreement. Glowderma,  its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness and/or timeliness of any content, information, software, text, graphics, descriptions, colors, information, links, communications or other content provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Every effort is made to keep the Website up and running smoothly. However, we take no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control. Glowderma shall have the right to change or discontinue any feature of the Website at any time.
    o    Product informations are subject to modification. Therefore, You should always carefully read all the information on the packaging. This particularly applies to the list of ingredients as regards intolerabilities. 
    o    Any recommendation made to you on the Website during the course of your use of the Website is purely for informational purposes and for your convenience and does not amount to endorsement of the product or services by Glowderma or any of its associates in any manner
    o    Glowderma may post certain information related to skin, beauty, and wellness topics or products. Such information is intended solely for general information purposes and not intended to serve as substitute for professional medical advice/treatment. You should always seek the advice of qualified healthcare providers regarding any medical condition or treatment. While Glowderma takes reasonable care to ensure that such information on the Website is accurate however, Glowderma makes no warranties or representations, express or implied, about the completeness, accuracy, suitability or reliability of the information for any purpose. You are solely responsible for verifying the information.
    o    Under no circumstances will Glowderma be liable for any loss, damage or harm arising directly or indirectly from the use of or reliance upon the information available on the Website.
    o    Glowderma may provide hypertext link to third-party websites for your convenience and under no circumstances Glowderma will be responsible for your visit to such websites. These links are not under the control of Glowderma, and inclusion of any link does not imply endorsement by Glowderma of such website. If you decide to visit such third-party websites through hyperlinks, you do so entirely at your own risk. Glowderma any of its Affiliates, Directors, employees, officers, consultants make no claim, and are not responsible for, any information found in such third-party websites or any damage or loss that may result from your access to or reliance on these third-party websites.

    9.    COMMUNICATIONS
    o    By using this Website, it is deemed that you have consented to receiving telephonic calls, SMSs and/or emails from us. Such communications shall be sent to you on the mobile number, irrespective of Do Not Disturb services being activated on your mobile, and/or email id provided by you for the use of our Website which are subject to our Privacy Policy.
    o    At any point of time, you have the right to withdraw your consent by contacting us in writing.
    o    In the event you use the Website to purchase a product, we may send order confirmation, cancellation, payment confirmation, refund status, delivery information, schedule change or any such other information relevant to the order, via SMS/chat/voice call/e-mail on the contact number/e-mail address provided by you at the time of placing the order.

    10.    TERMINATION
    o    Glowderma reserves the right to suspend or terminate your access to the Website if it reasonably believes, at its sole discretion, that you have violated any of the Terms of Use. Upon termination, you will no longer be permitted to use/access the Website, and Glowderma may, at its sole discretion and without prior notice, cancel any pending orders for products. If your access is terminated, Glowderma may take any actions it deems necessary to prevent unauthorized access to the Website. This provision will remain in effect indefinitely, unless and until Glowderma chooses, at its sole discretion and without notice, to revoke it.

    11.    LIMITATION OF LIABILITY
    o    You expressly understand that to the maximum extent permitted by applicable law, Glowderma and its subsidiaries, affiliates, officers, employees and licensors shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website and/or its services; (ii) any act and, or conduct and, or content and, or omission of any third-party on the services including without limitation, any defamatory, offensive or illegal conduct of other users or third-parties; (iii) unauthorized access, use or alteration of your transmissions or content. or (iv) any other matter relating to the Website, whether or not Glowderma has warned You of the possibility of such damages.
    o    Notwithstanding anything to the contrary in this Agreement, the total aggregate liability of Glowderma to a user for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a User’s use of the Website is limited to the amount charged to you, against the value of the products ordered/purchased by you.

    12.    LEGAL COMPLIANCES
    o    You may only access the Website for lawful purposes. It is your sole responsibility to be aware of and comply with all applicable laws, rules, and regulations related to your use of the Website. You are also responsible for ensuring that your access to the Website and any materials available on or through it is legal in the jurisdiction(s) from which you access or view the site or its content.
    o    Glowderma will strictly adhere to and adopt all reasonable measures to ensure compliance to all central and state government regulations and directives as applicable from time-to-time.

    13.    APPLICABLE LAW, JURISDICTION OF COURTS AND DISPUTE RESOLUTION
    o    Applicable Law: The interpretation of this Agreement and the resolution of any disputes arising under these Terms of Use shall be governed by the laws of India. If any action or other proceeding is brought on or in connection with this Agreement, the venue of such action shall be exclusively at Mumbai, India.
    o    Arbitration: Any dispute, claim or controversy arising out of or relating to this notice or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of these Terms of Use to arbitrate, or to your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in Mumbai before a single arbitrator appointed mutually by both the parties. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The venue of such arbitration shall be Mumbai, India. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the Parties.
    o    Without any prejudice to particulars listed above, Glowderma shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration. 

    14.    FORCE MAJEURE
    o    Glowderma will not be considered in default or held liable for any interruption, delay, cessation or failure in the performance of its obligations under these Terms of Use due to events beyond its reasonable control, including but not limited to earthquakes, storms, natural disasters, acts of God, war, terrorism, armed conflict, labor strikes, lockouts, boycotts, labor disputes, floods, lightning, severe weather, material shortages, rationing, pandemics, epidemics, viruses, Trojans, hacking, unauthorized use of the Website, utility or communication failures, revolutions, civil unrest, acts of public enemies, blockades, embargoes, or any law, order, regulation, or requirement imposed by any government or judicial authority. In the event of a Force Majeure occurrence, the performance of our obligations under these Terms of Use will be suspended for the duration of the event.

    15.    INDEMNIFICATION
    o    You agree to indemnify, defend, and hold harmless Glowderma, its affiliates, officers and directors, from and against any claim, cost or liability, including reasonable attorneys' fees, arising out of but not limited to: (a) the use of the Website/Services; (b) any breach by you of any representations, warranties or agreements; (c) the actions of any person gaining access to the System under a User ID assigned to you; (d) the actions of anyone using a User ID, password or other unique identifier assigned to you that adversely affects the System or any information accessed through the System; (e) any negligent/unintentional or intentional wrongdoing on your part.

    16.    SEVERABILITY
    o    If any provision of this Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event this Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

    17.    NOTICES
    o    All notices and other communications required or permitted hereunder to be given to Glowderma shall be in writing, in the English language, and shall be sent by e-mail to support@sanosanbaby.in or mailed by prepaid internationally-recognized courier, or otherwise delivered by hand or by messenger, addressed to Glowderma at 3rd floor, Iconic Tower, Urmi Estate, Ganpatrao Kadam Marg, Lower Parel (West), Mumbai - 400013.

    18.    WAIVER
    o    No term of these Terms of Use shall be deemed waived and no breach excused, unless such waiver or consent shall be in writing and signed by  Glowderma. Any consent by any Party to, or waiver of a breach by the other, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
    o    Waiver of Class Action Rights: By accepting the Terms of Use, You hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device, any claims arising out of, relating to, or connection with this Terms of Use must be asserted individually.

    19.    CONTACT US
    o    If you have any questions or concerns about this Terms of Use, please contact us at support@sanosanbaby.in 

    20.    This Terms of Use is last updated on 20/02/2025. You agree and confirm that the Terms of Use may be amended at any time. Please ensure that you periodically update yourself of the current version of the Terms of Use.
You have read these Terms of Use and agree to all of the provisions contained above.